Functional Analyst - Microsoft Dynamics 365

Your responsibilities include 

• Analysis and assessment of the customer’s needs   

• Translating these needs between business and IT development team into functional deliverables to drive projects to completion   

• Work closely with the development team in delivering functionalities   

• Configuration of screens, fields, processes etc. in CRM   

• Provide customer support before and after go-live; organize demo sessions, prepare user acceptance testing and end-user training  

Desired profile 

• Bachelor’s degree, university degree or master’s degree (preferred, but not necessary in Business, Economics or Marketing). Min. experience of 6 years.  

• Team player, can work in a flexible and independent manner, problem-solver  

• Has an interest in customer data and processes, which you will use to develop functional implementation plans in a CRM environment  

• Prior experience with the Microsoft Power Platform and/or Dynamics 365 modules such as Sales, Service or Marketing  

• Pro-active and strong communicative skills (nl, eng)   

• Driven, motivated, passionate, and committed   

• Eager to learn and stay on top of latest CRM trends   

• Travel is a possibility (if desired)  

What we offer 

As a modern company, we value the wellbeing of our employees and want them to have a good balance between their career and personal life. We offer our employees a personal career path in an inspiring, international and fun environment. The compensation package in line with our culture, where reward & recognition is both based on the company and the individual’s growth. It contains the following: 

• Gross salary  

• Variable salary (based on individual and company criteria)  

• Holiday pay, 13th month  

• Net allowance, meal vouchers  

• Mobility plan, laptop, mobile subscription  

• Hospitalization insurance & Group insurance 

• 32 holidays: 20 regular holidays, 40-hour work week with 12 compensation holidays  

• An inspiring work environment with professional and involved colleagues  

• Opportunity to continuously learn, grow and develop your career in a broad networkof knowledge and expertise 

• Aside from this we also provide a lot of indirect benefits (e.g. year end gifts, team building activities, yearly skitrip, …). The variable salary can be used for bike leasing, additional insurances, discount cards, etc 

We have offices in Mortsel, Hasselt (Corda Campus) and Aalst (Officenter). We are flexible in working location depending on both customer, company and personal needs. 

In case you have any questions or want to know more on the role, you can contact Rebecca Stevens via rebecca.stevens@cpt.valantic.com or people@cpt.valantic.com.